We are here to help!
This page provides helpful tips based on what you are trying to do in the site. The Links below will jump down to the appropriate section.
- Request a New Account
- Sign In to Website
- Forgot Password
- Change Password
- Change Email for Existing Account
- Access Member Only Content
- Bulk Account Import Details
Request an Account
To request a new account for the website, visit the Request Access page. Enter your Full Name, Email address to use for 'Sign In' to the website, and your primary Skyline Property Street Address. Your request will be reviewed by SPOA Office Staff. When approved for access, you will receive an email with information on how to 'Sign In' to the site, and update your password as needed.
Sign In to Website
Click the 'Sign In' button in the upper right corner of the website on desktop, or in the lower right corner of the mobile website menu. This will take you to the Sign In page where you will enter your account email address and your current password. Once you are signed in, you will have full access to all 'members only' protected pages and sections of the site.
If you don't remember your password, or want to reset it, then click the 'Forgot Password?' button on the 'Sign In' page. This will take you to the Password Recovery page on the site. Enter your website account email address, and you should receive an email with a link to gain access to the site. You will now notice that you are Signed In to the site through that 'Magic Link'. From here you can use the Password Update process to set a new password for your account.
When you are signed in to the site, through a normal email/password sign in or after password recovery, you can visit the Password Update page. Enter your new password and again to confirm it and then click/tap the 'Update Password' button to change it.
Changing Email Address
This is not possible through the website at this time. To change your email, please contact the SPOA Office by email to make the necessary changes.
Access Member Only Pages and Page Sections
Pages and some portions of the website are for SPOA members only. Follow the instructions in the blocked page/section to gain access.
Details for the Bulk Import
On May 11th, 2022, a little over 970 accounts were migrated from the old website to the new system. An email was sent on that day with the subject "You are invited to the new SPOA Website!".
This email contained a randomly generated password for the account in the new system. This is the password that you would use to sign in to the new website for the first time. You are welcome to continue to use that password, or after you are signed in to the site, you can Update your Password to change it to something else you are more comfortable with.
Some recipients reported that the notification email was put in their 'SPAM' or 'Junk Mail' folder, so that is a good place to search for the message if you didn't see it in your inbox. In addition to the SPAM and Junk Email issue, it was discovered that many common email services blocked the email from the inbox due to an IP address of the email sending service (SendGrid) being found on a couple of sender Blocklists.
SPOA discovered this issue while looking through the email logs after the migration was complete. The account with SendGrid was cancelled and a new service MailJet has been set up for transactional email moving forward. User accounts where made in the system for all of those addresses, but the account holders did not receive an email about it.